Return & Refund Policy
1. Returns & Exchanges
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange it under the following conditions:
-
Return Window: Returns or exchanges must be requested within 14 days of receiving your order.
-
Condition: Items must be unused, unworn, and in their original packaging, including all tags and certificates.
-
Non-Returnable Items: Custom-made, engraved, or personalized jewelry cannot be returned or exchanged.
-
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
To initiate a return, please contact our customer service at [your email] with your order number and reason for return.
2. Refunds
Once we receive and inspect your return, we will process your refund:
-
Processing Time: Refunds will be issued within 5-7 business days after the returned item is received.
-
Refund Method: Refunds will be processed to the original payment method used at checkout.
-
Shipping Fees: Original shipping costs are non-refundable unless the return is due to our error.
3. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or refund at no additional cost to you.
4. Cancellations
Orders can be canceled within 24 hours of purchase for a full refund. After this period, cancellations may not be possible if the item has already been shipped.
5. Warranty & Repairs
We stand by the quality of our jewelry. If your item has a manufacturing defect, we offer a 6-month warranty for repairs or replacements. This does not cover normal wear and tear, accidental damage, or improper care.
6. Contact Us
For any questions about returns, exchanges, or warranty claims, feel free to reach out:
📧 Email:info@kingandqueendesign.com
📞 Phone: (818) 290-2059
html>